Welcome to Scott Stationery Shop’s FAQ page! We’re your trusted source for adhesive solutions worldwide. Below you’ll find answers to common questions about our products, shipping, and services. Can’t find what you need? Our adhesive experts are always happy to help at [email protected].

Product Questions

Q: What types of adhesive products do you specialize in?
A: We specialize in a wide range of adhesive solutions including:
  • Command™ adhesive hooks and hanging products
  • Specialty tapes (duct tape, craft tape, double-sided tapes)
  • All-purpose and school glues
  • Adhesive putty and decorative tapes
  • Professional-grade graphic chart tapes
Our products are perfect for educators, office professionals, artists, and DIY enthusiasts.
Q: How do I choose the right adhesive for my project?
A: Consider these factors:
  • Surface: Command™ products are great for walls without damage, while our heavy-duty tapes work for rough surfaces
  • Duration: Temporary projects need different adhesives than permanent bonds
  • Weight: Our double-sided foam tape holds heavier items than standard clear tape
Need personalized advice? Email our adhesive experts at [email protected].

Shipping & Delivery

Q: What shipping options do you offer?
A: We provide two reliable shipping methods:
  1. Standard Shipping ($12.95): Fast, trackable service via DHL/FedEx (10-15 days after dispatch)
  2. Free Shipping: Economical EMS service for orders over $50 (15-25 days after dispatch)
All orders are carefully packed in our Idaho facility and dispatched within 1-2 business days.
Q: Do you ship to my country?
A: We ship globally except to some Asian countries and remote areas. For specific country inquiries, please contact us. Our carriers provide reliable service to most international destinations including Europe, North America, and Australia.
Q: How can I track my order?
A: You’ll receive email updates at every stage:
  • Order confirmation with estimated dispatch date
  • Shipping notification with tracking number when your package leaves our facility
  • Delivery updates from the carrier
Standard shipping includes full tracking, while EMS provides limited tracking updates.

Payments & Accounts

Q: What payment methods do you accept?
A: We accept all major credit cards:
  • Visa
  • MasterCard
  • JCB
We also accept PayPal for secure checkout. All transactions are encrypted for your protection.
Q: Is my payment information secure?
A: Absolutely! We use industry-standard SSL encryption for all transactions. We never store your full payment details on our servers.

Returns & Exchanges

Q: What is your return policy?
A: We stand behind our products with a 15-day return policy:
  • Unused products in original packaging may be returned within 15 days of delivery
  • Damaged items will be replaced immediately at no cost
  • Return shipping costs are the customer’s responsibility unless the item was damaged in transit
Contact us at [email protected] to initiate a return.
Q: My adhesive product arrived melted/damaged. What should I do?
A: We’re sorry to hear this! While we take special care in packing adhesive products, occasionally issues occur. Please:
  1. Take photos of the damaged product and packaging
  2. Email them to [email protected] with your order number
  3. We’ll ship a replacement immediately at no cost

Customer Support

Q: How can I contact customer service?
A: Our adhesive experts are available via:
  • Email: [email protected] (fastest response)
  • Mail: 2197 Boone Street, Coeur D’Alene, ID 83814, USA
We typically respond to emails within 1 business day.

Pro Tip: Order your Command™ Hooks, specialty tapes, and glues well before project deadlines, especially if choosing free shipping. While we dispatch quickly, international delivery times can vary.

Still have questions? Our team in beautiful Coeur D’Alene is ready to help you find the perfect adhesive solutions. Contact us today!