Returns & Exchanges

At Scott Stationery Shop, we stand behind the quality of our adhesive products and stationery items. If you’re not completely satisfied with your purchase, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return or exchange, items must be:

• In their original, unopened packaging
• In resellable condition (not used or damaged)
• Accompanied by the original receipt or order confirmation

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use the subject line “Return/Exchange Request” and include:
   • Your order number
   • The item(s) you wish to return or exchange
   • The reason for return/exchange
   • Whether you prefer a refund or exchange
2. Receive Authorization: We’ll respond within 1 business day with a Return Merchandise Authorization (RMA) number and return instructions.
3. Package Your Items: Securely pack the items in their original packaging, including all accessories and documentation. Write the RMA number clearly on the outside of the package.
4. Ship Your Return: Send the package to our return address (provided in your RMA email) using a trackable shipping method. We recommend keeping your shipping receipt.

Refund Process

Once we receive and inspect your returned item(s), we’ll process your refund or exchange within 3-5 business days.

Refund Methods:

• Original payment method (Visa, MasterCard, JCB, PayPal): Refunds will appear in your account within 5-10 business days, depending on your financial institution.
• Store credit: Issued immediately via email if preferred.

Shipping Costs:

• Return shipping costs are the customer’s responsibility unless the return is due to our error (wrong item shipped or defective product).
• Original shipping fees are non-refundable for returns that aren’t our fault.

Exchanges

For exchanges:

• We’ll ship your replacement item once we receive and process your return.
• If the exchange item is more expensive, you’ll need to pay the difference.
• If the exchange item costs less, we’ll refund the difference to your original payment method.

Damaged or Defective Items

If you receive a damaged or defective product (including Command™ adhesive products that fail to stick properly), please contact us immediately at [email protected] with photos of the damaged item and packaging. We’ll arrange for a free replacement or refund.

International Returns

For customers outside the United States:

• You’re responsible for any customs fees, taxes, or duties associated with returning items.
• We cannot refund original shipping costs for international orders.
• Returns must be sent to our U.S. address (provided with your RMA number).