At Scott Stationery Shop, we’re committed to providing high-quality adhesive products and stationery items with reliable shipping and a hassle-free return process. Below you’ll find all the details about our shipping methods, delivery times, and return procedures.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Includes tracking and insurance
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment
    • Includes basic tracking

Note: We ship worldwide except to certain Asian countries and remote areas. Delivery times may vary depending on your location and customs processing.

Returns & Exchanges

We accept returns and exchanges within 15 days of receiving your order. To be eligible, items must be:

  • In their original, unopened packaging
  • In resellable condition (not used or damaged)
  • Accompanied by the original receipt or order confirmation

Non-Returnable Items

For hygiene and safety reasons, the following adhesive products cannot be returned or exchanged once opened:

  • All Purpose & School Glue
  • Adhesive Putty
  • Assorted Glue and Adhesives
  • Command™ Adhesive Refill Strips (if packaging is opened)

How to Initiate a Return or Exchange

  1. Contact Us: Email our customer service at [email protected] within 15 days of receiving your order with:
    • Your order number
    • The item(s) you wish to return/exchange
    • Reason for return/exchange
    • Whether you prefer a refund or exchange
  2. Receive Authorization: We’ll respond within 1 business day with a Return Merchandise Authorization (RMA) number and return instructions.
  3. Package Your Items: Securely pack the items in their original packaging with all accessories and documentation. Write the RMA number clearly on the package.
  4. Ship Your Return: Send the package to our return address using a trackable shipping method. Keep your shipping receipt.

Refund Process

Once we receive and inspect your returned item(s):

  • Refunds or exchanges are processed within 3-5 business days
  • Refund methods:
    • Original payment method (Visa, MasterCard, JCB, PayPal): Refunds appear in your account within 5-10 business days
    • Store credit: Issued immediately via email if preferred

Important: Return shipping costs are the customer’s responsibility unless the return is due to our error (wrong item shipped or defective product). Original shipping fees are non-refundable for returns that aren’t our fault.

Exchanges

  • We’ll ship your replacement once we receive and process your return
  • If the exchange item costs more, you’ll need to pay the difference
  • If the exchange item costs less, we’ll refund the difference to your original payment method

Damaged or Defective Items

If you receive a damaged or defective product (including Command™ adhesive products that fail to stick properly), contact us immediately at [email protected] with photos of the damaged item and packaging. We’ll arrange for a free replacement or refund.

International Returns

  • Customers outside the U.S. are responsible for any customs fees, taxes, or duties associated with returns
  • We cannot refund original shipping costs for international orders
  • Returns must be sent to our U.S. address (provided with your RMA number)

Need Help?

Our adhesive experts in Coeur D’Alene are happy to assist with any questions about shipping, returns, or exchanges. Contact us at:

  • Email: [email protected]
  • Mail: Scott Stationery Shop, 2197 Boone Street, COEUR D ALENE, US 83814

We typically respond within 1 business day.